Shipping Policy
Orders are typically processed and shipped within 1‑3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order is dispatched.
Shipping Destinations
We currently ship to addresses within the United States, including APO and FPO addresses. We primarily serve the US market; for international shipping inquiries, please contact us.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Ground | 3‑7 business days | Calculated at checkout / Free on orders over $100 |
| Expedited | 2‑3 business days | Calculated at checkout |
| Overnight | 1‑2 business days | Calculated at checkout |
Delivery times are estimates and may be affected by carrier or weather conditions.
Free Shipping
We offer free standard shipping on orders over $100 within the contiguous 48 United States. This applies to standard ground shipping only and excludes expedited/overnight options.
PO Boxes
For certain large items, we cannot ship to Post Office boxes. Please provide a physical street address.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package through the carrier’s website.
Shipping Restrictions
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Due to carrier regulations on lithium‑ion batteries, some battery‑containing items may have shipping restrictions.
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We do not ship to freight forwarders or third‑party consolidators without prior arrangement.
Damaged or Lost Packages
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If your package arrives damaged, please contact us within 48 hours with photos of the damage.
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If your package is lost in transit, please contact us so we can initiate a carrier investigation.
Customs and Duties
For international orders (if we offer them in the future), the recipient is responsible for all import duties, taxes, and customs fees. These are not included in our shipping fees.
Contact Us
For shipping‑related questions, please use the customer service options on our website.